Skip to content
e17e0fed 1f0d 4be1 baa4 bc753d26c41e
  • Program
  • Blog
  • Pricing
Register
Register
e17e0fed 1f0d 4be1 baa4 bc753d26c41e
Register
Register
Download PDF Save or print for your records.

GOLDEN RACKET ACADEMY - TERMS OF SERVICE (CLIENTS)

Tennis & Pickleball Marketplace | Effective upon acceptance at registration

Golden Racket Academy LLC (or its successor entity upon formation/registration)
5530 Sohl Ave, Hammond, IN 46320
PO BOX 129
Support: info@goldenracketacademy.com
Last Updated: January 15th, 2026

Plain-English Summary

This summary is for convenience only. The full terms below control.

  • Golden Racket Academy is a marketplace. Instructors are independent contractors, not employees.
  • Availability and matching are not guaranteed, and results are not promised.
  • Payments are handled by Golden Racket Academy. Do not pay instructors directly.
  • Cancellations and no-shows may result in session forfeiture or fees per the cancellation rules.
  • Unused sessions may be refundable under the Refund Policy section.
  • Disputes are handled under the Dispute Resolution section (including arbitration/class-action waiver where permitted).

These Terms of Service (“ToS”) govern your use of Golden Racket Academy’s services and marketplace.

By checking the box at registration (and/or signing electronically later), you agree to these ToS.

Table of Contents

  • 1. Marketplace Relationship; Independent Contractors
  • 2. No Guarantee of Availability or Matching
  • 3. Free Trial Lessons
  • 4. Packages, Invoicing, and Payment
  • 5. Pricing Communications; No Direct Payments to Instructors
  • 6. Cancellations, Late Cancellations, and No-Shows
  • 7. Safety and Location Requirements; Facility Rules
  • 8. Conduct; Session Termination
  • 9. Refund Policy
  • 10. Chargebacks and Payment Disputes
  • 11. Recording and Media
  • 12. Background Screening Disclosure; No Guarantee of Safety
  • 13. Notice of Issues; Limitation Period
  • 14. Dispute Resolution
  • 15. Governing Law; Severability; Updates
  • 16. Re-Signing After Inactivity
  • 17. Electronic Acceptance

1. Marketplace Relationship; Independent Contractors

Golden Racket Academy operates a marketplace that facilitates scheduling and payment for private tennis and pickleball instruction sessions (“Sessions”) provided by independent instructors (“Instructors”). Instructors are independent contractors and are not employees, agents, or representatives of the Company.

2. No Guarantee of Availability or Matching

The Company does not guarantee Instructor availability, scheduling, or that the Company will be able to match Client with an Instructor. The Company also does not guarantee any particular outcome or improvement from Sessions.

3. Free Trial Lessons

From time to time, the Company may offer a free trial Session or other promotional Session. Trial Sessions are subject to availability, and the Company may modify or discontinue trial offerings at any time. Trial Sessions may include limitations and additional terms communicated at the time of offer.

4. Packages, Invoicing, and Payment

The Company offers Session packages and/or single Session purchases. Clients will be invoiced by the Company. Payment methods may include PayPal and/or credit card processing through PayPal or other processors. Clients authorize the Company to charge the payment method selected to pay for purchased Sessions and any applicable fees.

5. Pricing Communications; No Direct Payments to Instructors

Pricing may vary by market, package, and Instructor. The Company will communicate pricing at the time of purchase. Clients must not pay Instructors directly. All payments must be made through the Company’s invoicing and payment process.

6. Cancellations, Late Cancellations, and No-Shows

Clients may cancel or reschedule a Session by providing at least twelve (12) hours’ notice. Cancellations made with less than twelve (12) hours’ notice may be treated as a late cancellation. No-shows may be treated as forfeited Sessions. The Company may apply fees or Session forfeiture consistent with its operational policy, communicated at booking and/or in these ToS.

7. Safety and Location Requirements; Facility Rules

Clients are responsible for selecting a suitable and safe location for Sessions, including courts, parks, private property, or other approved facilities. Clients and participants must comply with facility rules and any Instructor safety requirements. The Company encourages Clients to monitor weather and environmental conditions and to reschedule when conditions are unsafe.

8. Conduct; Session Termination

Clients and participants must behave respectfully and safely. Instructors may terminate a Session if a participant is unsafe, disruptive, or violates facility rules. The Company may suspend or terminate a Client’s access to the marketplace for violations of these ToS or unsafe conduct.

9. Refund Policy

Refund eligibility depends on the package purchased, Sessions used, and timing. Unused Sessions may be eligible for a refund at the Company’s discretion and consistent with its refund policy. Administrative or processing fees may be non-refundable where permitted by law. Refund requests must be submitted to support.

10. Chargebacks and Payment Disputes

Clients agree to contact the Company first to resolve billing concerns. Initiating a chargeback without first contacting the Company may result in suspension of services and may be treated as a breach of these ToS. The Company may provide evidence to payment processors regarding Sessions delivered and Client acceptance of these ToS.

11. Recording and Media

Clients and Instructors may wish to record Sessions for training purposes. Any recording must comply with applicable law, facility rules, and privacy expectations. The Company does not require recording and is not responsible for recordings made by Clients or Instructors.

12. Background Screening Disclosure; No Guarantee of Safety

The Company may conduct background screening on some Instructors; however, screening is not a guarantee of safety, conduct, or suitability. Clients are responsible for supervision decisions and for determining whether participation is appropriate.

13. Notice of Issues; Limitation Period

Clients must promptly notify the Company of any issues, incidents, or disputes related to Sessions. Claims must be brought within the limitation period permitted by applicable law and, where allowed, within any shorter contractual limitation period stated in these ToS.

14. Dispute Resolution

The Company encourages informal resolution first. If disputes cannot be resolved informally, the Parties may be required to pursue mediation and/or binding arbitration as described in these ToS, where permitted by law. To the extent permitted, the Parties waive the right to participate in class actions.

15. Governing Law; Severability; Updates

These ToS are governed by the law specified in the ToS. If any provision is found unenforceable, the remaining provisions remain in effect. The Company may update these ToS from time to time; updated terms become effective upon posting and/or upon Client acceptance as required.

16. Re-Signing After Inactivity

The Company may require Clients to re-accept the ToS after a period of inactivity or when material updates occur.

17. Electronic Acceptance

Clients agree that checking a box, electronic signature, or other electronic acceptance constitutes a valid and binding agreement to these ToS.

Questions? Contact support at info@goldenracketacademy.com.

  • Program
  • Pricing
  • Blog
  • Contact Us

golden racket logo